"Using Attaché Alex has streamlined
my administration no end," says David Skry
of Globex Systems. "It saves us at least
5 hours a week. I think it's brilliant and easily
pays for itself."
Globex Systems in Sydney's Surry Hills provide
industrial chemicals and toner consumables directly
to businesses. "If our customers need to
call us, then we aren't doing our job."
Globex is a relatively new Attaché accounting
software user, having only started using the
system
in February 2001. "We were going to install
Attaché back in '99 but decided to go
with another system at the time. It was a disaster
and we knew we had made a mistake. One of our
key suppliers were using Attaché
(and are also using Alex) so it was an easy decision.
Seeing Alex at a seminar shortly after was a
bonus.
I knew we had to have it straight away."
In addition to using Alex to send their purchase
orders and credit notes, Globex uses Alex to handle
customer requests to re-fax invoices when following
up payment requests.
"Instead of wasting hours re-printing and
standing by the fax machine waiting for invoices
to go through, we now do it straight from the
screen. It has even saved us from having to purchase
an extra fax machine as we've grown.
"We also use Alex to fax our internal picking
slips and delivery notes to our different warehouses.
Getting the system up and running took around
half a day with the help of Globex's Attaché consultant,
Adrian Alexander of New Era Consulting.
"We don't use email internally yet and I've
only just started using Internet banking, but
there was nothing difficult about using Alex —
we were sending documents within a few hours.
"Every morning I go to the Alex website
to see if anything didn't go through the previous
day. I can see if any of our emails haven't been
opened. It's a great tool. We are very, very,
happy."
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